What we’ve learned so far was how to give feedback, how to receive feedback.
And here is a common situation: I’ve already give a negative feedback to someone, the process was good, the other listen and received well, but after a while, he/she is making the same thing, or the improvements are not the one expected and agreed.
In this case I need to give a second feedback: the follow-up feedback
I APPRECIATE YOU
When I need to give a second feedback on the same matter, I try to appreciate the efforts the other made to remedy the situation or behavior. I try to accentuate the positive and the evolution and in the same time make clear that there are still things that needs to be improved.
I’M OPTIMIST
OPENNESS
I try to show that I’m open to understand what happened and that we can work together to see what are the next steps. I try to help other understand what need to be done and where to put the focus.
WE ARE HUMAN BEINGS
COMMUNICATE about COMMUNICATION
I try to obtain a feedback about my first communication. And I’m trying to see if there was any things that were unclear or not well understood.
WE ARE SPEAKING THE SAME LANGUAGE
You can you the following phrase to start the follow-up feedback:
“I noticed that after my last feedback you made some good steps. Now it is time to try together to identify what still need to be improved and what sabotaged this improvement. Also I would like to listen from you what you think about my last feedback and what things were not communicated clear or were uncertain”.